飯店英語(高職高專行業(yè)英語系列教材)
- 所屬分類：
- 作者：
張文，韓�；邸≈骶�
- 出版社：
外語教學(xué)與研究出版社
- ISBN：9787560075457
- 出版日期：2008-5-1
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原價(jià)：
￥18.90元
現(xiàn)價(jià)：￥14.20元
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圖書簡介
本教材主要供高職高專飯店管理、餐飲管理與服務(wù)、旅游管理等專業(yè)的學(xué)生使用，具有以下特點(diǎn)：
選材全面，內(nèi)容涉及預(yù)定、前廳服務(wù)、客房服務(wù)、餐飲服務(wù)、康樂與會議服務(wù)、投訴處理、銷售、商務(wù)中心等工作環(huán)節(jié)；
突出行業(yè)性和實(shí)用性，緊密聯(lián)系飯店業(yè)的實(shí)際運(yùn)作，結(jié)合本行業(yè)英語實(shí)踐的特點(diǎn)，使學(xué)生能夠在飯店常見的情景中自如地交流；
編寫設(shè)計(jì)新穎，圖文并茂，內(nèi)容生動，形式多樣；
配有形式活潑的助教課件，為教師授課和學(xué)生自學(xué)提供更多資源。
目錄
Unit 1 Reservations
Part I Dialogues
Part II Reading: Duties ofaReservationist
Part III Further Reading: A New Way of Hotel Reservation
Unit 2 Reception
Part I Dialogues
Part II Reading: How to Be a Qualified Front Desk Staff
Part III Further Reading: Types of the Front Desk Staff in Hotels
Unit 3 Concierge's Work
Part I Dialogues
Part II Reading: Introduction of Concierge's Work
Part III Further Reading: Cultural Differences
Unit 4 Housekeeping (I)
Part I Dialogues
Part II Reading: Duties and Responsibilities of Housekeeping Staff
Part III Further Reading: Legal Obligations of the Housekeeping Department in America
Unit 5 Housekeeping (II)
Part I Dialogues
Part II Reading: Duties of the Housekeeping Department
Part III Further Reading: Room Service Procedure
Unit 6 Maintenance
Part I Dialogues
Part II Reading: Responsibility of the Engineering Department
Part III Further Reading: Various Calls to the Engineering Department
Unit 7 good & Beverage (I)
Part I Dialogues
Part II Reading: Job Categories and Responsibilities in the F&B Service
Part III Further Reading: Greeting and Seating
Unit 8 Food & Beverage (11)
Part I Dialogues
Part II Reading: Possible Restaurant Problems
Part III Further Reading: Service of Red Wines
Unit 9 Handling Complaints
Part I Dialogues
Part II Reading;: Handling Complaints (I)
Part III Further Reading: Handling Complaints (II)
Unit 10 Sales Department
Part I Dialogues
Part II Reading: How Sales Department Functions
Part III Further Reading: Hospitality Sales Distribution and Promotion
Unit 11 At the Business Center
Part I Dialogues
Part II Reading: History of the Business Center
Part III Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel
Unit 12 At the Recreation Center
Part I Dialogues
Part II Reading: Fitness Center Services in the Marquette Hotel
Part III Further Reading: The Recreation Hotel
Unit 13 At the Beauty Parlor
Part I Dialogues
Part II Reading: Welcome to Trends Beauty Parlor
Part III Further Reading: Beauty Tips
Unit 14 At the Shopping Arcade
Part I Dialogues
Part II Reading: Shopping in Honolulu's Hot Spot
Part III Further Reading: Caesars Palace
Unit 15 Checkout
Part I Dialogues
Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout
Part III Further Reading: A Rethink for Hotel Checkout Times
附錄1：英漢飯店常用分類詞匯表
附錄2：2006年度全球酒店集團(tuán)100強(qiáng)
