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    1. 服務外包英語(21世紀高職高專規(guī)劃教材·服務外包系列)附贈光盤

      • 所屬分類:
        高職高專
      • 作者:
        陳素花 主編
      • 出版社:
        中國人民大學出版社
      • ISBN:9787300148502
      • 出版日期:2012-2-1
      • 原價:
        ¥34.80元
        現(xiàn)價:¥28.00元

      圖書簡介

        《服務外包英語》立足于服務外包行業(yè),依據(jù)企業(yè)的典型工作主題設計教學內容。全書共有八個單元,涵蓋聽說讀寫四個部分。每個單元涉及一個主題,以職場工作流程、典型工作任務為主線,圍繞主題來安排內容和設計任務,力求語言知識與職場技能相融合。本書涉及的主題包括Understanding Outsourcing、A Day at Work、Cultural Aspects、Communication Practices、Business Meetings、Dealing with Customers、Project Management與Career Development。每個單元由Starting Up、Listening & Speaking Skills Development、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals六個部分組成。
        

      目錄

      unit 1 understanding outsourcing
       part i starting up
       part ii listening & speaking skills development
        dialogue 1 outsourcing business processes
        dialogue 2 opinions about outsourcing
       part iii reading
        passage 1 what is outsourcing?
        passage 2 types of outsourcing
        passage 3 india is world’s best outsourcing destination: a.t. kearney
        passage 4 2010 top ten world outsourcing companies
       part iv writing
        business letter of introduction
       part v mini-project
       part vi tips for outsourcing professionals
        skills required by professionals in outsourcing
       unit 2 a day at work
       part i starting up
       part ii listening & speaking skills development
        dialogue 1 preparing a teleconference   
        dialogue 2 the first day in new horizon computers
       part iii reading
        passage 1 a call center agent’s smile
        passage 2 a typical day in the life of a project manager
        passage 3 how business outsourcing has reshaped the philippines
        passage 4 a day in the life of an it project manager
       part iv writing
        e-mail
       part v mini-project
       part vi tips for outsourcing professionals
        work attitude
       unit 3 cultural aspects
       part i starting up
       part ii listening & speaking skills development
        text 1 avoiding culture clash
        text 2 company culture
       part iii reading
        passage 1 understanding cultural differences in offshore outsourcing
        passage 2 cultural barriers to offshore outsourcing
        passage 3 working environment in infosys
        passage 4 key issues in offshore outsourcing
       part iv writing
        memo
       part v mini-project
       part vi tips for outsourcing professionals
        appreciating cultural differences
       unit 4 communication practices
       part i starting up
       part ii listening & speaking skills development
        dialogue one communication problems
        dialogue two solving programming problem
       part iii reading
        passage 1 communication in offshore outsourcing
        passage 2 the importance of communication in outsourcing
        passage 3 effective communication methods
        passage 4 communicating in your organization
       part iv writing
        work report
       part v mini-project
       part vi tips for outsourcing professionals
        effective communication is vital to success
       unit 5 business meeting
       part i starting up
       part ii listening & speaking skills development
        dialogue 1 tomorrow's meeting
        dialogue 2 project discussion
       part iii reading
        passage 1 business meeting etiquette
        passage 2 video conferencing - communication made simple
        passage 3 what is skype?
        passage 4 eight ways to make meetings better
       part iv writing
        announcement and invitation
       part v mini-project
       part vi tips for outsourcing professionals
        stress management
       unit 6 dealing with customers
       part i starting up
       part ii listening and speaking skills development
        text 1 managing outsourcing relationship
        text 2 ending a business relationship
       part iii reading
        passage 1 winning customers through effective telephone etiquette
        passage 2 convergys corporation——top outsourcing company
        passage 3 ways to handle angry customers
        passage 4 cautions in outsourcing your customer service center
       part iv writing
        complaint response letter
       part v mini-project
       part vi tips for outsourcing professionals
        skill sets for customer centric jobs
       unit 7 project management
       part i starting up
       part ii listening & speaking skills development
        dialogue 1 work assignment
        dialogue 2 checking about the project schedule
       part iii reading
        passage 1 the five steps in the project management life cycle
        passage 2 tips on offshore software project management
        passage 3 the importance of teamwork
        passage 4 something about team building
       part iv writing
        action plan
       part v mini-project
       part vi tips for outsourcing professionals
        teamwork: a key to successful outsourcing
       unit 8 career development
       part i starting up
       part ii listening & speaking skills development
        dialogue 1 making preparations for a job interview
        dialogue 2 talking about new job
       part iii reading
        passage 1 questions to be asked before applying for call center industry
        passage 2 my ibm summer internship
        passage 3 recruitment process outsourcing leads to better hires
        passage 4 career plans in your life
       part iv writing
        résumé and cover letter
       partv mini-project
       part vi tips for outsourcing professionals
        career training
      appendix i glossary
      appendix ii listening scripts
      appendix iii key ito and bpo terms
      appendix iv top 100 outsourcing companies of 2010
          

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